
The Miller Tanner Associates’ (MTA) difference is our people. That’s why we want to introduce you to our team of superstars that brings our corporate meetings and events to life for our customers. Today, we introduce you to Sr. Global Experience Specialist – Events Kimberly Fiscus. Kimberly collaborates cross-functionally with the team to ensure alignment on strategies that enhance our impact in delivering greater value to our customers. Her proactive approach and commitment to excellence make her a key contributor to our ongoing success in customer experience.
Meet Kimberly Fiscus, Senior Global Experience Specialist – Events
Strengths as defined by Clifton StrengthsFinder? Maximizer, Positivity, Developer, Strategic, Relator
Tell us about your current role with MTA? What are your primary responsibilities?
In my role as Sr. Global Experience (GX) Specialist, I strategically lead the GX team in our ongoing efforts to elevate the customer and attendee experience. Working at both granular and macro levels gives me a unique opportunity to develop impactful trainings and drive continuous improvement across our operational processes. I also collaborate cross-functionally with other team leads to ensure alignment, share insights, and identify new opportunities to enhance our impact.
What did you do before joining MTA?
Prior to MTA, I worked in PR and marketing; those jobs encompassed many things, including events, which were always my favorite. Following that passion is what led me here!
What’s the best part of your job?
The best part of my job is identifying opportunities for improvement and implementing efficiencies that help the team work smarter and deliver better results. It’s so rewarding to see that small changes have a big impact!
What’s been your favorite event destination as an event planning professional?
Seoul, South Korea, blew me away… the people, the food, the culture! I can’t wait to return to Asia.
What’s been your most memorable event to date and why?
My most memorable event to date was collaborating to deliver a high-touch program for global VIP customers in Las Vegas. I led the development of custom registration paths and managed an on-site team of twelve, overseeing everything from pop-up lunches and welcome gifts to ushering in Elvis and supporting an F1 racecar excursion. Coordinating so many moving parts to create a seamless and memorable experience was both challenging and incredibly rewarding!
Do you have a few great travel tips that you could share?
Invest in a smart carry-on suitcase. (If you must check a bag – which goes against my personal ethos – put an airtag on it!) A white noise app and earplugs are a game-changer for hotel sleep. Take walks around the city to orient yourself. Ask for recommendations from locals (and try new dishes!). Always listen to your instincts. Stay open & curious!
What’s the one must-have for every event?
Your TEAM! Truly, nothing is impossible with this incredibly capable group.
What do you do for fun?
Read, walk, and spend time with my family and French Bulldog puppy, Rex! Of course, I also love to travel – we just returned from a trip to San Francisco, Santa Cruz, and Big Sur, California. My first drive along the infamously gorgeous Highway 1 did not disappoint!
What do you enjoy most about living in your city/state? Any favorite spots that you would recommend to tourists?
I’m from a beautiful, small town in north Georgia, at the foothills of the Blue Ridge Mountains. Being that my dad is a pilot is what opened the world up to me – there is so much to see and explore! If you have a chance to visit Athens, Georgia, don’t sleep on The Lark, a great neighborhood wine shop, or the trails at the State Botanical Garden of Georgia.
What makes Miller Tanner Associates stand out as a meeting planning company? What’s your favorite aspect of MTA?
Miller Tanner Associates’ team and operations are deeply rooted in the core values of service, agility, trust, character, and talent empowerment – meaning we are always working from a place of integrity to meet each customer’s needs rather than use a one-size-fits-all approach. And did you know that we’re not just a meeting planning company? MTA is also continuing to innovate in the tech space with our event planning and engagement software.
Why do you think that the MTA Workshops are important? What do you get most from this time together?
MTA is full of talented and smart people… spread across the globe. It’s during the Workshop that we all come together and truly connect, as well as align on collective goals and organically ideate. I also find inspiration from the messages shared by the Senior Leadership Team. That MTA prioritizes this time of connection speaks to its culture and values!