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Your Privacy is Very Important to Us.

Privacy Policy

Updated – October 2018

At Miller Tanner, we understand how important it is to our customers that the information we collect from you remains confidential and private. We take our responsibility to protect your information seriously and have implemented policies and security safeguards to help ensure your data is properly protected.

What is Personal Information?

Miller Tanner Associates defines personal information as information that identifies an individual or that can be reasonably associated with a specific person or entity, such as a name, contact information, Internet (IP) address. Miller Tanner Associates collects personal information to facilitate an individual’s event-specific requirements (e.g. travel itinerary, dietary restrictions) and/or training details (e.g. training progress, assessment score) within our web-based learning management system.

Participation in Privacy Shield

Miller Tanner Associates complies with the EU-U.S. Privacy Shield Framework and the Swiss – U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States pursuant to the Privacy Shield.  Miller Tanner Associates has certified to the Department of Commerce that it adheres to the Privacy Shield Principles.  If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.  To learn more about the Privacy Shield program, and to view our certification, please visit U.S. Department of Commerce’s Privacy Shield List.

Miller Tanner Associates complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland pursuant to the privacy shield, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, Miller Tanner Associates is subject to the regulatory and enforcement powers of the U.S. Federal Trade Commission.

In compliance with the EU-US and Swiss-US Privacy Shield Principles, Miller Tanner Associates commits to resolve complaints about your privacy and our collection or use of your personal information. European or Swiss individuals with inquiries or complaints regarding this Privacy Statement should first contact Miller Tanner Associates’ Privacy Administrator at the address located below in the Questions or Concerns section.

Miller Tanner Associates has further committed to refer unresolved privacy complaints from EU and Swiss individuals pursuant to the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU Privacy Shield, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgement of your complaint, or if your complaint is not satisfactorily addressed, please visit for more information and to file a complaint.

If your Privacy Shield complaint cannot be resolved through these channels, you may complain to your home data protection authority and as a last resort, may invoke binding arbitration for some residual claims not resolved by other redress mechanisms.  Contact details for the EU data protection authorities can be found at  Contact details for the Swiss Federal Data Protection and Information Commissioner can be found at—switzerland.html

Collection of Personal Information

We collect the personal information that you provide us, such as when you:

We may automatically collect some information when you visit our website, such as your computer’s IP address and operating system, the site from which you linked to us, your site activity, the time and date of your visit. This information may be collected through the use of “cookies” and web beacons (see Online Specifics below).

Online Specifics – Information Gathering and Use

We use cookies. Cookies are small files that are stored on your computer. They enable us to monitor online activity and to determine if your session has expired. We also use this information to help optimize your on-line experience. For example, we may customize our home page for you, and/or better display pages according to your browser type. We also allow third-parties who provide us with analytics services to place cookies on our site for that purpose. Information gathered using these cookies helps us improve your user experience, the performance of our site and our site optimization activities. This information is not maintained in a way that can be associated with any personal information. Cookies are not spyware, and Miller Tanner Associates does not collect multi-site data or share personal information with others that we gather through cookies. Currently our site does not respond to “Do Not Track” features enabled through your browser.

Like most web sites, our servers log your IP address, the URL from which you accessed our site, your browser type, and the date and time of your purchases and other activities. We use this information for system administration, troubleshooting, and the investigation of security incidents.

Your browser will accept cookies and allow automatic collection of information unless you change the browser default settings. If cookies are disabled, the web site will not load properly

Use of Personal Information by Miller Tanner Associates

The personal information we collect is limited to what is necessary in order to process your event or training registration, coordinate travel or accommodations on your behalf, provide you with high-quality service, and administer your account, including distribution of our post-event surveys and/or to provide payment for services or reimbursements. For example, we may:

Sharing of Personal Information

We share information in these circumstances:

Other Uses and Disclosures

In addition, we may use or disclose personal information in the good faith belief that we are lawfully authorized to do so, or that doing so is reasonably necessary to protect you, to comply with legal process or authorities, to respond to any claims, or to protect the rights, or personal safety of Miller Tanner Associates employees or the public.

Protection of Personal Information

We have physical, administrative and technical security measures in place to protect personal information from loss, misuse or alteration while it is under our control. Further, when you enter personal information online, that information is encrypted prior to transmission using a security protocol called SSL (Secure Sockets Layer).

Online account information is accessible only by using a password. You must keep your password confidential. You are responsible for all uses of Miller Tanner Associates internet properties (e.g. and are advised not to share your password with anyone else. Please advise us immediately at if you believe your password has been misused.


We acknowledge the right of EU and Swiss individuals to access their data pursuant to the Privacy Shield. If you wish to access, amend, or confirm that Miller Tanner Associates has personal data relating to you, or if you wish to correct or delete your Personal Information if it is inaccurate, please notify us at We will respond to your request within 30 days.

Please note that Miller Tanner Associates may not be able to delete information that has been shared prior to your request to remove or delete with third-parties contracted for event-related purposes (e.g. travel agency, hotels, ground transportation company).


We will always give you the opportunity to choose opt-out before your Personal Information is 1) disclosed to a third party (other than a Miller Tanner Associates agent doing work at our direction), or 2) to be used for a purpose that is materially different than that for which it was originally collected or subsequently authorized by you. Although we do not ever anticipate providing sensitive Personal Information, such as health information, to a non-contracted third party or using it for a purpose other than that for which it was collected, we will never do so without first allowing the individual involved to affirmatively and expressly consent (opt-in) to such transfer or use. The only exception to this choice for both sensitive and non-sensitive Personal Information would be where we are required to disclose your Personal Information pursuant to governmental or judicial order, law or regulation to meet national security or law enforcement requirements.

Questions or Concerns

If you have any questions or concerns about this privacy statement or would like to contact us for any reason, you can do the following:

Miller Tanner Associates
Attention: Chief Compliance Officer
119 S Main Street, Suite 544 #81206
Memphis, TN 38103
United States of America

Changes to this Statement

We may change this privacy statement at any time but will alert you that changes have been made by indicating at the top of the privacy statement the date it was last updated. We encourage you to review our privacy statement to make sure you understand how your personal information will be used. If we make a material change to how we use personal information and the new uses are unrelated to uses we disclose in this statement, we will communicate the changes in advance.

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