Meet MTA: John Leake, Global Experience Designer – Production

John Leake Meet MTa

The Miller Tanner Associates’ (MTA) difference is our people. That’s why we want to introduce you to our team of superstars that brings our corporate meetings and events to life for our customers. Today we introduce you to Global Experience Designer – Production John Leake. With an extensive background in AV production, John manifests his professional expertise and creative ingenuity at every event.

Meet John Leake

Tell us about your current role with MTA? What are your primary responsibilities?

As a global experience designer – production, I manage the production aspects of the meeting.    

Is your background in media production? What did you do before MTA? 

Prior to joining MTA, I worked for a very large AV company, you’ve probably heard of them if you’re in the biz.  I spent 15 years in various roles with this company.  Most recently, I was the director of event technology at a large hotel in Downtown Dallas

You are currently based in? How long have you lived there? What are some of your favorite things to do or sites to see there?

I’m currently based in Dallas, Texas.  I’ve been here for over 20 years; however, I did spend 2 1/2 of those years in Orlando for school, but came back and that’s when I began my journey with AV/production. 

Dallas has some fantastic breweries around town so on the weekends you can usually find me and some buddies at one around town.  My wife and I love going out to all the fantastic restaurants around the city.  Dallas is huge; we’ve got everything covered here, but be prepared to drive as it’s very spread out.   

What do you enjoy most about your job? 

The travel, definitely the travel.  After being in the same building for so long it’s so much fun getting out into new spaces and experiencing new cities. 

What interests do you have outside of your professional pursuits? 

Music. That’s my background and that’s where all of this started for me but that’s now become something I do to get away.  I’ve got a modest “studio” at home so it’s fun for me to just sit down and make lots of noise and turn the world off for a bit.  Also, I love to cook and fire up the smoker. 

What’s been your most favorite location for a meeting and why? 

So far, it’s been Miami.  I was working with a great group from MTA and we had a fantastic time exploring when we had downtime. That said, Barcelona is on the travel itinerary, and I can’t tell you how excited I am about that! 

What makes Miller Tanner Associates stand out as a meeting planning company, in your opinion?

It’s cliché and everyone says it, but it’s the people.  I’m just in awe of the people that I have worked with so far.  Everyone is so engaged and just willing to help however they can.  They really do care about providing our customers with an exceptional experience every time. 

What’s your best advice that you would give to a customer when it comes to planning their media needs? 

Plan ahead and be prepared.  On every kickoff call, I stress how important it is to be prepared, know the message that you need to convey.  No one likes to wing it! 

Any trends in media production that you are noticing? 

We’re back to face-to-face events.  Virtual isn’t going anywhere, but customers want that side of the production to be simple. 

Since you travel a lot for your position, tell us some of your best travel tips. 

Travel light.  Bring your vitamins and supplements.   

Why do you think that the MTA Workshops are important? What do you get most from this time together? 

With us being a 100% remote company this is the time we all get to really know each other on a more personal level.  The upcoming Workshop will be my first and I can’t wait to meet all the folks I’ve only seen on Zoom! 

Anything else you’d like to add? 

I work with a fantastic and talented group of guys on the production side of things so whichever one of us lands on your show [event], know that you’re in good hands! 

Visit www.millertanner.com to learn more about MTA and our associates. Get to know our associates by following us on Instagram for behind-the-scenes with our team.

Meet MTA: Juan Fonseca, Key Account Manager

Juan Fonseca

The Miller Tanner Associates’ (MTA) difference is our people. That’s why we want to introduce you to our team of superstars that brings our corporate meetings and events to life for our customers. Today we introduce you to Key Account Manager Juan Fonseca. With fluency in both Portuguese and Spanish and his impeccable adeptness for customer relations, Juan is an invaluable member of the Commercial Team assisting with both North American and LATAM customer accounts.

Meet Juan Fonseca

Tell us about your current role with MTA. What are your primary responsibilities?  

As a key account manager, my job is to build and maintain trustful and long-lasting relationships with our customers. My primary responsibility is to listen to our customers’ event needs and align them with our product and services.  

What did you do before joining MTA?  

I’ve always been involved with sales and account management. I love helping customers and have applied that passion across industries, such as technology, hospitality, and media & entertainment.  

Languages spoken:

I speak fluent English, Portuguese, and Spanish.   

What do you feel are the most fulfilling aspects of your job? 

Definitely helping our customers to find solutions to their pain points. It brings so much joy brainstorming with our customers, finding ways for them to be more efficient, so they can focus on what it matters the most.  

What are some of the latest trends you are seeing with meetings and events? 

Post pandemic, companies are really excited to host in-person meetings again, but also recognize the inclusiveness that virtual events can offer. So, what we are seeing is that companies are combining the best of both world and hybrid events are more popular than ever.   

What are some key strategies for launching a successful meeting? 

Timing is everything when planning a meeting, knowing how long each part of the process can take, and staying on top of those details. The good news is that MTA has that timeline figured out and will help you every step of the way. 

How does MTA design events to meet the customer’s goals? 

MTA listens to the customer’s unique needs and thinks outside of the box when planning your event. We are masters in pivoting if required, resulting in a seamless event experience for our customers. Our team is ready to support at any stage – from the initial planning to the post event reconciliation.  

We provide service with soul, which means we make our customers’ visions, goals, and challenges our own.   

What makes Miller Tanner Associates stand out as meeting planning company?

MTA is a results-oriented company and we will do everything in our power to ensure our customers have a great event experience. We are problem solvers at our core and love a good challenge. We are clear and proud of our values and mission as a company; we provide service with soul, which means we make our customers’ visions, goals, and challenges our own.   

What do you do for fun? 

Travelling is a big part of my life and I try to do as often as I can. Besides that, you can catch me biking or scootering with my 5-year-old son.  

Where are you originally from? Where do you live and what do you love most about your state/city? Any must-see tourists spots? 

I am originally from Brazil and moved to California 16 years ago. I live in Santa Barbara, California where we are blessed with great weather throughout the year. I love to be able to go to the beach or to the mountains in less than 30 minutes. When coming to town, visitors need to check out the “SB Funk Zone”, a newly renovated area of the city full of street art, wine tasting rooms, art galleries, shops and cool restaurants.  

Why do you think that the MTA Workshops are important? What do you get most from this time together? 

I think it’s extremely important for us to spend this time together; it’s a time to learn from one another, to celebrate results, and finally to align our vision and goals for the year ahead. 

Meet MTA: Miranda Welgos, Global Experience Designer – Events

The Miller Tanner Associates’ (MTA) difference is our people. That’s why we want to introduce you to our team of superstars that brings our corporate meetings and events to life for our customers.

Today we introduce you to Global Experience Designer – Events Miranda Welgos. Fluent in three languages, and with a passion for community building and travel, Miranda assists our Global Experiences Team in bringing our customers’ events to fruition in cities around the globe.

Meet Miranda Welgos, Global Experience Designer – Events

Strengths (based on CliftonStrengths): Positivity, Strategic, Learner, Relator, Input

Languages spoken: I speak English, Spanish, and Portuguese. I’ve learned some Italian and plan to one day speak this language fluently as well. I’m also currently learning some Vietnamese! 

Tell us about your current role with MTA? What are your primary responsibilities?  

As a global experience designer, I work directly with our customers on the planning and execution of their events. We help bring what the customer envisions to life and we help guide that vision if the customer needs help with that part too! 

What did you do before joining MTA?  

Previous to MTA, I planned community events for a shipping container development that housed 15 different retail, drinks, and food vendors. These events ranged from game nights bringing in 30 people, to live music shows bringing in 100 people, to makers’ markets bringing in thousands of people. Some other events involved fitness classes, comedy shows, spoken word, and more! 

Some other things I have done include teaching English abroad in Colombia and Brazil, working in the tech industry doing project coordination, and working in a social club connecting people together and creating a memorable space through events. 

What’s the best part of your job? 

I think the best part of my job is being able to travel to new places and meet new people – like our customers, vendors, and more! I’m also constantly provided the opportunity to grow, learn, and challenge myself, along with having an amazing team that supports and encourages me daily.  

What’s been your favorite event destination as an event planning professional? 

mirando welgos global event experience designer

Soon I will be traveling to Brazil for an event, so I know that will be my answer once that happens! I lived in Brazil for a while, so I know how incredibly welcoming and warm the people are. In the meantime, my current favorite would have to be Orlando. I’m a huge Harry Potter fan, so after my event was complete, I was able to go to Harry Potter World! 

Do you have a few great travel tips that you could share? 

Yes! I have so many! I’ve narrowed it down to these:

If you get motion sickness, get Hyland’s Naturals Homeopathic Motion Sickness (it works wonders). Also, pack your own snacks (something salty like pretzels will help). I also use earplugs and an eye mask and try to just sleep the whole way. Being in the window seat and as close as you can towards the front is also helpful.  

Fill up your reusable water bottle before boarding, or buy a large water bottle! They never give out enough water on the plane in order to stay hydrated. 

Bring a mini first-aid kit (my dad taught me to ALWAYS carry Benadryl with me – someone else might need it). Add Airborne/Emergen-C tablets to keep your Vitamin C up! 

What’s been your most memorable event to date and why? 

I would say my most memorable event was an event I had in Miami, mainly for the hotel location. The welcome reception/dinner was on a Riverwalk, and the views were beautiful at sunset! 

For comfort, bring at least two sweaters/jackets for the plane; I always tuck one in at my lower back for support and use the other for warmth. 

A travel app I love to use for planning is Wanderlog! You can put in travel, hotel, and other information, as well as add an itinerary and research places to go. 

What do you do for fun? 

I love to explore when I travel! Whether it’s nature or the city, I like to stumble upon new things and experience the culture in every place I go. I dance Brazilian Samba and actually perform occasionally too. I do other types of dancing for fun (Latin dancing, Zouk, Brazilian funk, etc.). I love to read, mainly fantasy fiction, and try new foods (my boyfriend is a former chef, so I am fortunate with this part). 

You currently reside where? What do you enjoy most about living there? Any favorite spots that you would recommend to tourists? 

I’m originally from and reside in North Carolina. We have a lot of fun activities here in Durham, and we’re close to the mountains and the beach. We also have some great food spots! For tourists, I’d recommend Kokyu for food (it’s not in a downtown area, but it’s worth checking out), Two Roosters for ice cream, and checking out the Duke Gardens (it’s beautiful, especially in spring and summer). 

What makes Miller Tanner Associates stand out as a meeting planning company?

My favorite aspect of MTA is our team and how genuine and supportive everyone is. What makes MTA stand out as a meeting planning company is that our planning process is incredibly efficient, and that is huge due in part to the products that MTA has created for use internally and externally. Our Attend app (attendee-facing) helps us reduce the use of paper on-site and helps attendees keep track of the meeting agenda, EPIC (client-facing) helps our clients see real-time information on registrations, and VALTs helps create a way to share meeting content securely with our customers and attendees. At the last meeting that I was on site for, I actually had a vendor tell me how efficient the Attend app was and that ALL meeting planners should be using this. 

What makes MTA stand out as a meeting planning company is that our planning process is incredibly efficient, and that is huge in part to the products that MTA has created for use internally and externally.

Visit www.millertanner.com to learn more about MTA and our associates. Get to know our associates by following us on Instagram for behind-the-scenes with our team.

Success Story: Using Interactive Technology and Production Expertise to Elevate the Event Experience

Interactive Technology and Production Expertise
Interactive Technology and Production Expertise

The Event 

A Global Commercial Leadership Meeting for 150 attendees with a focus on strategic leadership planning in Dublin, Ireland.   

Challenges 

Historically, the GCLM had been mainly content-driven with large sessions, one or two networking/ dinner opportunities for attendees. Based on the attendees’ feedback and surveys from the previous year, our customer’s goals for this event were to both provide engaging content, and also have intentional time to reconnect. Additionally, they wanted their meeting to have elements of sustainability.    

Solutions 

Miller Tanner Associates (MTA) used the attendee feedback and customer’s goals as a framework to design an event and curate activities that would engage and connect the attendees of the Global Commercial Leadership Meeting in Dublin.   

MTA strategically planned smaller group opportunities along with time in the agenda for CSR and team building to break up the longer content sessions. Additionally, breakout sessions were added to this program which, in review of the results, proved highly effective for the attendees.  

To accomplish the goals of the two-day event, including sustainability awareness and increase overall engagement, interactive technology was a key core component.  

  • All signage was digital using QR codes.  
  • Attendees relied upon a customized app to optimize communication and conveniently accommodate last-minute changes and updates.  
  • Six monitors were set up and easily accessible throughout the event’s designated space. These monitors were used for event communication and brand awareness (brand marketing videos, pre-recorded informational videos, and more).  
  • Designated room for office space was made available for attendees to use for meetings and client calls; Meeting Owl camera was set up for group video conferencing enhancement.   
  • TV monitors available for each breakout sessions.  
  • Textured lighting and multi-dimensional AV features were used throughout the event to elevate general sessions and gala experiences.
  • LED video wall display used for a more interactive experience with content.

To kick off the event, guests enjoyed an evening welcome reception at the Westin Hotel Dublin. To showcase the evening’s entertainment, a traditional Irish band performed from a circular stage and event attendees enjoyed an interactive beverage activation.   

General sessions were held throughout the following day. Our team incorporated multi-leveled (3 levels) lounge furniture to create stadium-style seating designed for a more highly engaging experience.    

Event Production and AV
Interactive Technology and Elevated Audio Visual & Production (LED Video Wall and Textured Lighting)

With content engagement as a primary focus of this event, the MTA’s Production Team designed a novel concept for our customer. Using an LED video wall (main screen with 4 side screen panels) presentations were more interactive and engaging. Side screens were used to reinforce company messaging and branding through video and moving graphics for a more interesting content display.  

To further support the goal of interactivity, the day ended with a collaborative CSR teambuilding event supporting the Jack and Jill Foundation. Attendees were divided into groups for a friendly competition in which they had to work together to create country-themed LEGO® projects. The night ended with these same groups then enjoying off-site dinners within walking distance from the hotel.  

CSR
CSR Team-Building Activity

The final day started with breakout sessions and a unique team-building musical activation. Our MTA Team didn’t miss a beat when asked to create an innovative, outside-of-the-box, team-building activity for 150 corporate attendees. Our team drummed up something uniquely inspiring and engaging. The attendees were each given an Irish instrument and were led in a 1.5 hour team- building activity resulting in a full performance. This was an opportunity for the attendees to have fun, laugh, and connect through music.   

Sessions ended mid-afternoon to allow time for attendees to network, work, personal time and team time.    

On the final evening, attendees enjoyed an elegant black tie gala dinner and awards. The experience began at the historical Trinity College Long Room Library home to the oldest book in the world. From the Long Room, attendees were escorted by an Irish bagpiper to Trinity College’s 18th-century Dining Hall for dinner and awards. The night was capped off with a grand farewell celebration event including an energetic band performance. AV production was an integral feature of the gala event, using textured lighting to create a fascinating ambiance.  

Gala reception
Reception, Long Room Library, Trinity College Dublin
Gala Event
Dining Hall Gala Experience, Trinity College Dublin

Feedback

From Customer:

“Thank you very much for your support. I thought it went very well and truly appreciate the MTA team for the hard work and dedication to achieve such a positive outcome.”

From Attendees:

“Thoroughly enjoyed this format, the length of the meeting, smaller breakout groups.” 

“I felt it was a well-balanced meeting.” 

“Overall, this meeting was extremely beneficial, and I really enjoyed the combination of operations leadership with commercial leadership.” 

“This GCLM created a fantastic forum to encourage networking across divisions and service lines – I met with more new colleagues than any other sales meeting.”

“Thank you for the incorporation of the charitable event and patient experience into this GCLM. Teams and leaders want to be inspired beyond the bottom line & remember why our work is meaningful in a bigger perspective.” 

“I thought the blend of operational leadership and commercial leadership was very valuable and I would welcome this interaction/engagement to continue going forward. I also thought the ‘team building sessions’ and ‘fun element’ to the meeting was excellent, this has been missing for years. It truly brought people more together so again I would welcome that these types of things remain going forward.”  

Using the customer’s goals as a framework, the MTA Team designed an extraordinary Global Commercial Leadership Meeting that intentionally incorporated connection, sustainability, and engagement powered by the dynamic creativity and stellar production expertise of our MTA team.  

Meet MTA: Beth Huth, Global Experience Designer – Events

The Miller Tanner Associates’ (MTA) difference is our people. That’s why we want to introduce you to our team of superstars that brings our corporate meetings and events to life for our customers.

Today we introduce you to Global Experience Designer – Events Beth Huth. Beth brings her 20+ years of event management experience to MTA where she partners with customers to drive and deliver remarkable event success.

Meet Beth Huth, Global Experience Designer – Events

Strengths (based on CliftonStrengths): Achiever, Maximizer, Belief, Focus, Input

Tell us about your current role with MTA? What are your primary responsibilities? 

I am thrilled to act as a global experience designer with Miller Tanner Associates.  The way I see my position with MTA, as well as with our customers, is to listen to the goals, needs and wants and curate an experience that promotes partnership success!  For a corporate, incentive, or business program, I deliver options, ideas, and opportunities to advance company objectives and standards. I use my 20+ years of event management experience as well as rely on the strong partners that MTA has curated throughout their 25 years in business.    

What did you do before joining  MTA?

Prior to joining MTA, I was a licensed clinical therapist specializing in anxiety and depression and young adult emotional developmental stages.  As well, I volunteered in the community working with youth who are financially and emotionally challenged due to surviving young-age trauma and homelessness. 

What’s the best part of your job at MTA? 

I absolutely LOVE meeting new people and collaborating!  It’s a thrill to meet a customer for the first time and learn about what they would like to accomplish, what they feel their team or division is lacking, and how coming together may solve that. Then, it’s my goal to blow them away with a tremendous program by partnering with the best in the field, making adjustments along the way, and maintaining flexibility to maximize their intentions. 

What’s been your favorite event destination as an event planning professional? 

I so enjoyed planning and operating a program in Banff, Canada as it really spoke to all elements of event management – travel, ground transportation, amazing accommodations, endless activities, dynamic corporate meeting venues, networking opportunities galore, and fantastic food and beverage! 

What’s been your most memorable event to date and why? 

Most memorable was a corporate program that I planned and operated with 2500 attendees at a resort, that opened 3 weeks prior to our arrival, with Jay Leno as the welcome speaker and the Three Tenors as closing entertainment. Lots of different personalities and aspects to manage – and it all came off with flying colors!! 

Do you have a few great travel tips that you could share? 

Preparation = Perfection.  Take a moment and read about where you are going, the weather, high traffic times, currency, power, etc.  The more you know in advance, you’ll experience far less worry due to the fact that you’ll be able to provide a greater focus on the beauty of the venue/city and be more intentional around the content to which you’ll be introduced!   

You currently reside in? What do you enjoy most about living there? Any favorite spots that you would recommend to tourists?

I’m originally from California, the wine country about an hour north of San Francisco.  Now I live in Nashville, Tennessee.  I love the spring and fall in Nashville, the beautiful mountains, and the super-friendly people!  We love Zanies Comedy Club and Percy Warner Park

What makes Miller Tanner Associates stand out as a meeting planning company?

When seeking a position in the events industry, I looked for a place that was filled with creative, smart, kind, and energetic professionals – and Miller Tanner Associates is just that!!  During my second interview, when I got to meet some of the team, I was thrilled to meet people from vast backgrounds who all came together to work as a strong team to produce exceptional partnerships with MTA’s customers.  Miller Tanner Associates is not just a formula; they really listen to the needs of the customer and the program and then operate at a superb level to meet those needs.   

What do you do for fun? 

I LOVE to spend any time I get with my husband and two amazing daughters!  We enjoy the outdoors, hiking, walking, running, boating, beach….really anything outside.  We also LOVE to travel – the more the better – and want to see all corners of this beautiful world!!  When I’m not doing that, and working, I love to read, needlepoint, and knit.

Visit www.millertanner.com to learn more about MTA and our associates. Get to know our associates by following us on Instagram for behind-the-scenes with our team.

Meet MTA: Peace Obisesan, Global Experience Designer – Events

The Miller Tanner Associates’ (MTA) difference is our people. That’s why we want to introduce you to our team of superstars that brings our corporate meetings and events to life for our customers.

Today we introduce you to Global Experience Designer -Events Peace Obisesan. Peace brings her comprehensive event management know-how to our team to create seamless clinical event experiences for our customers.

Meet Peace Obisesan, Global Experience Designer – Events

Strengths (based on CliftonStrengths): Empathy, Positivity, Developer, Responsibility, Relator

What languages do you speak? English, Yoruba, Korean 

Tell us about your current role with MTA? What are your primary responsibilities?  

I’m a global experience designer – events. In my role as a GXD-E, I collaborate with various clients, vendors, and team members to create successful event experiences, particularly clinical and congress events.  

What did you do before joining MTA?  

I worked as an events coordinator in higher education. I organized over 110 events for 5,000 attendees each academic year.  

meet Peace Obisesan Global Experience Designer
Peace

What’s the best part of your job? 

I feel so blessed to work with MTA colleagues who are positive, supportive, and exceptional team players. This is truly the best part of my job. The icing on the cake is that I get to travel the world and experience new places, cultures, foods, and people. 

What’s been your favorite event destination as an event planning professional? 

I have a few favorites but Delhi, India has been the best so far. The city is alive, the culture is rich, and the people are the most hospitable and caring people I’ve ever met.  

Peace with MTA Team

What’s been your most memorable event to date and why? 

My most memorable event to date is the investigator meeting we hosted in Delhi, India for several reasons: The warmth and hospitality of the Indian culture that was so evident in our relations with local vendors; our hotel and ground transportation partners went above and beyond to provide us with the support needed to make the meeting a success; our pleasant and easy-going customers who really trusted us every step of the way and gave us the opportunity to be the amazing event professionals that we are; the exceptional teamwork of the MTA on-site team. From day one, everyone came in with a positive, can-do attitude. We worked together to adapt to this new and exciting culture, supported one another, and laughed A LOT!! Our team camaraderie made it very easy to problem-solve as a team and keep our customers and attendees pleased. 

Do you have a few great travel tips that you could share? 

Get TSA pre-check if you are able. This has literally saved me and made my travels so much easier. I carry a lot of electronic devices when I travel for work. The fact that I don’t have to take all of my devices out every time I go through airport security is a game changer!!! 

What do you do for fun? 

I love traveling and exploring new places. I particularly love exploring new places by myself – there’s something about solo exploring that warms my heart, fills me with courage, and, of course, gets me out of my comfort zone. I also love spending time with my amazing family (my family is everything to me). I enjoy dancing as well – as a Nigerian girl who grew up with Afrobeats, I can’t help but move when the music comes on. 

You currently reside in? What do you enjoy most about living there? Any favorite spots that you would recommend to tourists? 

I was born in Lagos, Nigeria, and was raised in Lagos and Norman, Oklahoma. I currently live in Dallas, Texas. My favorite spot in Dallas is the Reunion Tower, I love it because it’s like our own little Eiffel Tower. The view is so beautiful at sunset; it takes my breath away every time.

What makes Miller Tanner Associates stand out as a meeting planning company?

MTA has mastered the art of building a positive and collaborative work culture by hiring talented event professionals who are genuinely kind, extremely hardworking, and truly love the job. We are a family here; everyone is important and treated with respect, including our partners and vendors. It is no surprise that the company continues to exceed customers’ expectations. When your employees are happy, they will go above and beyond to ensure the company succeeds. This is what makes MTA unique. The people and work culture are my favorite aspects of MTA. This is home for me.  

MTA has mastered the art of building a positive and collaborative work culture by hiring talented event professionals that are genuinely kind, extremely hardworking, and truly love the job. We are a family here.

Why do you think that the annual MTA Workshops are important?

As a remote company, the workshops are important because they bring the entire company together in one place to bond, get to know one another, and boost teamwork. I am excited to attend my first MTA workshop this year – I cannot wait to meet so many team members in person and make meaningful connections.  

Visit www.millertanner.com to learn more about MTA and our associates. Get to know our associates by following us on Instagram for behind-the-scenes with our team.

Why Event Production Matters

LED wall with panels

Bart Alazio, MTA Senior Global Experience Manager – Production, shares why event production is the be-all and end-all for any and every event.

Why Event Production Matters

What services are typically defined as part of event production? 

If it plugs into a wall, then it falls under production services. And what I mean by that is – everything that is connected from internet to audio/visual lighting is all centralized at the AV table. It’s the brain of the meeting production and if there’s anything that intertwines with that at all, it falls under our spectrum of services. So whether that’s internet power that requires power to each table, then that would fall under the production scope of work. 

What are some common misconceptions that you often encounter regarding event production? 

There’s a lot of preparation that goes into the production of even the smallest event. And that starts in the preparation and planning for the event. That dives into finding out what the customer’s end goal of the event is in terms of what message they’re trying to get to the audience. Customers will invest a lot of money into having a face-to-face meeting or even a virtual event. And our job is to make sure we maximize the value of that investment. 

Pin lighting and AV stage production

What are some production essentials that every in-person event must have in order to ensure a successful event experience? 

There are four essential in-person event must-haves in order to ensure a successful experience – good audio, good visuals, which include the content, good lighting, and most importantly a good production partner.

Event AV production

How would you define a good production partner? 

A good production partner is one that listens, but ultimately will lead the customer into the right decisions and that’s based on their experience, their professionalism, and ultimately the outcome.

Why is it important to have production backups and redundancies in place for every event?  

Having redundancies is a way to minimize the impact of the things that happen that aren’t planned for. There’s the practical backup and redundancy, for example, if one microphone’s battery dies or there’s interference on that frequency, you would want to have multiple options to ensure a smooth transition so when something does happen there’s multiple layers to backup and redundancies and why we would have them in place, especially in production.  

But ultimately, the goal with production is for people to realize that we were never really there or to think that we were never there. Because if people are turning around in the meeting room and looking back at the tech table, that usually means that something went wrong. So the more people don’t think about us, the more successful the event actually is. 

ballroom audio visual production

Why is it important to have redundancies in production team members in place for every event?

The reason we would have redundancies in production team members on site is because things do change quite a bit, especially into the last second that a presenter might go on stage. If you’re asking one person to do one or two tasks that’s very well within the scope of capabilities of a good production member. However, a lot of times there may be something as simple as a slide change while a speaker needs to get microphoned; there may be a question from another presenter about the next presentation. Having multiple team members on site with very specific assigned tasks to minimize the load ensures that when things do get congested or bogged up, there’s enough resources on site to spread that to multiple team members who handle their individual responsibilities to make a smooth production. 

MTA production is so good at explaining the why – why do you need these redundancies? It’s priceless because the client ultimately wants to go in and focus on what they need to do. They don’t need to think about what’s happening in the background of production. You hire experts so you don’t have to worry. 

Event AV lighting and production

What are the most important AV production considerations when planning an event?  

When you ask what is the most important AV production considerations when planning event, you would tend to think about screen size or amount of microphones or the type of lighting you’d bring into the room. But I think it actually comes down to what is the customer’s goal. Ultimately, it’s the message, right? That’s what the production is there to do – support and enhance the delivery of that message. That message could either be enhanced or disrupted by improper production execution, such as the wrong screen size. There is such a thing as having too small of a screen for the amount of people or overproducing a meeting and over complicating it. Ultimately, understanding what the customer wants the attendees to take home from the event is really what dictates the production in terms of equipment, staffing, and ideation. 

Production is everything. Without production, there is no meaning. There’s no point in bringing people together unless production is sufficiently executed to bring that message home.  

What questions should one ask to best determine their production needs?  

Ultimately, I would say a question any customer should ask a production team is what do you [Production Team] suggest; the Production Team are the professionals and experts with the experience in producing an event and, a good production partner, ultimately will lead you in the right direction to maximize your message, which is ultimately our goal.

What aspects are generally considered when determining the cost of production?  

It starts with location, location, location. It is the starting point for all production –  the city location, the venue location, and the room. Because all of those impact the type of production we need, and the equipment that we need, depending on the message that you want your attendees to take home. Room size really is foundational into how we start building out what production needs are needed. And that is at the very core of the early decision making such as whether we go rear screen or front screen; obviously we would love to go rear screen, but sometimes the room dictates that it must be front screen. And so, we need to then adapt and adjust the setup and, the equipment needed to execute that in the standard that MTA would have. 

Is the event production worth the investment?  

This is going to be a completely biased answer but, of course, event production is always worth the investment. And I’m not just coming and saying, the technology is really cool, so you should push your boundaries and invest more money into emerging technologies. In my heart of hearts, it really comes down to the client’s making an investment in bringing people together. They’re flying them in; putting them up in a hotel or housing; feeding them and bringing them together for this core reason for this one day – it’s ultimately to have them go home learning something or taking something home with them.

For example, in clinical [meetings] they’re there to learn the protocol; for an investigator meeting, they want that message to be clear; you don’t want them leaving with questions because they couldn’t see the font on the slide deck or the presenter couldn’t be heard. And so production is everything. Without production, there is no meaning. There’s no point in bringing people together unless production is sufficiently executed to bring that message home.  

Success Story: How Attendees’ Surveys Propelled Event Engagement

Event engagement

The Event 

A global biopharmaceutical company, was planning their North America Kickoff Meeting for 150 attendees which included their business units and support departments.  

The Challenge 

Because this was the first face-to-face event since their 2020 virtual event, the company’s goal was to build excitement and momentum to kick off the 2023 year and create an intentional agenda that would support this.  

To add to the challenge, this event had a short planning period beginning in mid-October with a January event date and needed to accommodate additional international guest travelers.  

Solution 

To achieve the goal of creating an event that would build excitement, the MTA team gleaned insights from attendee survey data from the previous 2020 meeting. Reviewing this data informed our team how to best plan for the kick-off meeting. Based on survey feedback, we were able to create a targeted agenda customized to attendees’ interests and develop relevant, meaningful content that included both patient and HCP speakers. The survey feedback also revealed that attendees desired more time for casual connection and reconnection.  

With this insightful data, our team began strategically planning an event that would meet and exceed the customer’s goal and the attendees’ expectations.   

The Highlights 

event check in with customized welcome bag

To streamline the hotel check-in, upon arrival to Marco Island attendees had a single check-in next to the welcome desk where they received beverages and snacks, and a welcome bag with all event details. 

To support the theme, “Bringing Light into More Lives,” the event kicked off with a technicolor welcome reception and dinner. The welcome reception was all aglow thanks to our MTA team who took the event’s theme to the next level! 

  • Building upon the goal of casual connection, attendees enjoyed an evening under the twinkle of market lights and the glow of neon lights, with casual activations including led-lit lawn games – oversized dice, frisbee toss, and corn hole. Entertainment included a hula hoop performer/instructor, and steel drum player. 
  • Food stations, including a s’mores station, were set up for attendees to enjoy casual dining around fire pits.  
  • A gifting suite was available for attendees to choose their preferred gift.  
  • The entire event was built around connection and conversation and of course, engaging fun! 
     

The following day, attendees participated in a morning general session. A designated room was set up as an on-site call center to enable the Patient Services team to continue serving patients throughout the duration of the meeting.  

For the afternoon, attendees participated in planned recreational activities. Unique experiences included a choice of a pontoon excursion and shelling on the beach, golfing, spa, and/or free time.  

The evening concluded with “dine arounds”, small teams hosted by designated leadership team member at various restaurants on property.  

For the final day sessions, a patient speaker was invited to present. This was a very impactful experience for the attendees, as indicated in the survey data insights.  Our MTA team worked with the hotel to ensure that the stage was fully accommodating for the speaker’s needs including a ramp for a powerchair, and appropriate audio-visual equipment for the presentation. Additionally, based on the survey requests, HCP speakers were invited to address business unit breakouts.   

The event concluded with a celebratory reception and dinner with a formal seated dinner and awards ceremony.  

awards event
awards event dining
80s style event
MTA team member gets the 80s party started on skates; Airbrush artists provide customized apparel.

The evening culminated in a finale surprise following the awards. The MTA production team designed an innovative show flow with programmed dramatic lighting revealing the surprise finale – an 80s themed DJ’ed party!  Activations included an 80s-styled photo booth, airbrush artists, a late night mini burger and shake station, and fun 80s throwback novelties – glasses, scrunchies, and, of course, Rubik’s Cubes – delivered by our very own team member on roller skates!  It was the perfect surprise ending to a long-awaited annual kick-off celebration! 

This kick-off event lived up to its hype due to the intentional, creative, innovative planning of the MTA team. By drawing insights from attendees’ surveys, our team designed a remarkably engaging, connected experience.  

Success Story: Four Simultaneous Meetings in Four Cities

Award Winners Announced

The event 

A biopharmaceutical company hosted a Plan of Action (POA) meeting with the goal of bringing four regions together to plan and strategize for their upcoming year’s goals and initiatives. The event was also an opportunity to announce winners of their “Circle of Excellence” top achievers.   

Challenges 

  • First ever Plan of Action meeting together. 
  • Compressed 4-week turnaround time to plan and produce the POA. 
  • After surveying feedback from their team, they decided to do regional meetings due to the pandemic concerns and team’s comfort level with travel at that time. 
  • Wanted to deliver consistent messaging across the meetings by offering the same training to each region. 
  • Wanted to enable the regions (30-45 people per region) to communicate with one another throughout the POA meeting.  

Solutions 

Upon understanding the goals of the client, the MTA team began sourcing per region in order to plan and coordinate four simultaneous meetings in four cities – Dallas, Chicago, New Jersey and Tampa.  

The four meetings were held over a 2-day period consisting of general sessions, live virtual broadcasts, and dinners in respective cities.  

By providing virtual broadcasts, this accomplished multiple goals:  

  •  The attendees in each region received consistent messaging.  
  • The attendees engaged with each region virtually for full participation. 

To accommodate live virtual broadcasts, the presenters were set up in a remote office so all regional meetings could have a similar experience of speakers on screen delivering a consistent message.  

Due to the virtual components of the event, the POA required extensive pre- planning and AV coordination in order to ensure a seamless experience.   

The following AV equipment was needed in order to accommodate the virtual needs: 

  • Tools for the virtual speaker; web camera for attendees per site to view other regional attendees and speakers; laptop; drape set up; microphones for speakers; reliable internet; screen; and projector.   
  • AV Production expertise and redundancies. 

To ensure that all four events were synchronous, our team lead set up a virtual room online in order to manage the four events simultaneously with the onsite teams that were managing timelines, visuals, virtual presenter kits, and extensive training for our team.  

The event included coordinated attendee dinners held at local restaurants within close proximity to the respective hotels in each city for easy transport and/or walking options.   

Specialty room drops were created for the Circle of Excellence incentive winners announcing the details of their San Diego incentive trip.  

With diligent pre-planning and guidance from MTA’s in-house AV expertise, the Miller Tanner Associates team worked in unison in 4 cities to deliver a seamless synchronous hybrid POA.  

Success Story: National Sales Meeting with a Unique Theme

Event 

National sales meeting for a U.S. medical device sales company in San Diego, California 

Challenges  

The national sales meeting hosting 70 attendees was originally planned for January 2022. Due to the pandemic, the in-person event was postponed a few months later in May.  

Solutions 

In lieu of the postponement, the customer opted to add a virtual event (4-week compressed turnaround) in February to announce the company’s award winners in advance of the rescheduled May in-person event.  

For the face-to-face event in May, the goal was to bring the team together for teambuilding, annual planning, and to celebrate in person for the first time in several years as a result of the pandemic. 

Results  

With a 4-week turnaround time, in February, MTA produced a virtual sales meeting and awards event announcing company winners with a creative flair designed by our team.   

For the national sales meeting scheduled for May, the Hotel Intercontinental was intentionally selected given its convenient proximity to the walkable Seaport Village, the USS Midway Museum, trolley rides, and other local attractions.  

The event kicked off with a reunion-themed welcome experience. Upon arrival, attendees received gift bags – with locally-sourced, eco-friendly San Diego-themed swag and snacks.  

Guests enjoyed a rooftop welcome reception experience with conversational-style seating, fire pits, food stations, and a photobooth. To enhance the reunion theme, company t-shirts were created and a photo wall was designed capturing memories from the company’s 35-year history.   

The hotel’s presidential suite served as the event’s hospitality suite and was utilized in various ways each day, offering a space for refreshment breaks, yoga classes, casual gatherings, and small meetings.  

The event’s agenda also included a catamaran 2-hour excursion, where attendees had the opportunity to sail the San Diego Bay and enjoy city sightseeing along the coast. Teams participated in a CSR activity supporting a local school. Groups experienced “dine arounds” in Little Italy where teams were divided by regions for intimate group dinners at local, quaint Italian restaurants.  

With any event, unexpected challenges can arise. That was the case when the company’s leader (the MC for the awards event), was unable to attend the event last minute due to an unforeseen circumstance; however, our team responded timely with an alternative, creative solutions.  

  • Because the leader was not able to fulfill his role as MC for the awards event, MTA assisted with preparing his replacement to ensure a smooth transition.  
  • To keep the leader engaged despite his absence, our MTA team surprised him with photos from the event that included a cardboard cutout of him “in attendance”.  
  • With the assistance of our team, he, in return, surprised his colleagues virtually with a Cinco de Mayo celebration on May 5th complete with festive refreshments. He was able to participate virtually in a very special, memorable way. 

With pre-planning and pre-staging, MTA completely transformed the conference room in under 2 hours into a stellar, star-studded celebration experience – “Dancing with the Stars”.  Guests were transported “under the stars”, where the room was adorned with ambient pin spot and neon lighting, and colorful uplighting designed by the MTA AV team; and the room was decorated with elegant table and room décor by candlelight. The night was topped off with award winner recognition and DJed music and dancing.    

In summary, through trusted partnership, the MTA team delivered an exceptional themed event experience from ideation to execution as this national sales event truly encapsulated the goals and company culture for our returning customer.