Success Story


Celebrating Excellence in Puerto Rico

Delivering a tailored incentive experience

The Event

  • A biopharmaceutical company hosts a “Circle of Excellence” incentive event for 41 participants.  

The Challenge

  • In partnership with our customer’s planning team, MTA took the time to understand their concerns, learn from the previous year’s feedback, and develop innovative solutions to ensure the event would be a success.
  • The solutions included a robust communication plan, on-site touchpoints with MTA, expanded activity options, and a one-of-a-kind interactive experience to elevate the incentive event.

The Results

  • The success of this incentive trip was in the details! Here’s how the MTA team accomplished it: 
  • The MTA team intentionally designed this event based on the previous year’s feedback from the customer and attendees to deliver a very tailored experience.
  • Our team set up a hospitality desk in the lobby for more visibility throughout the week. This allowed for more connection and engagement for attendees to learn more about the resort, the program, and MTA.  
  • Upon arrival for this 4-day event, the 41 attendees were greeted with welcome amenities – a custom bag with specialty snacks and beach necessities.   
  • MTA elevated this welcome event with a curated marketplace experience featuring unique creations by local artisans. From designer hats and hand-painted artwork to custom jewelry, rum (with complimentary rum tasting), and local spices, attendees enjoyed a fully immersive experience delighting in the unique gifts and flavors of the island. 
  • Group activities included sailing on a catamaran, featuring branded items, and a day at the beach. For those more interested in a land-based activity, attendees toured San Juan.  
  • Attendees enjoyed individual activities including golf, spa, ATV tour, and/or a poolside luxury cabana for those seeking rest and relaxation. 
  • Attendees enjoyed a celebration dinner with a cocktail reception, sushi station, and fruit display. 
  • The dinner was intentionally scheduled on Friday instead of Saturday with a leisure day scheduled on Saturday to accommodate early flights out on Sunday.  
  • Branding played a large role in this event. The MTA team created customized branding for this event from décor, to text messages, name tags, signage, and even the attire of the MTA on-site team. This elevated the experience for the attendees and helped create a memorable impression.  
  • Communication was an important aspect as well. To ensure consistency in communication, guests were sent branded group texts throughout the event to add to the overall experience. 
  • The MTA team’s eye for detail, creativity, special touches, and extra efforts made this program stand out. The team intentionally designed the event based on previous feedback to deliver a tailored, elevated experience for our customer’s attendees. 
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I wanted to take the time and convey thanks for an amazing job. The preparation and planning translated to an amazing event.  The venue was simply fantastic and left those that attended in awe.  The food, events and support of local vendors all added to a memorable event. The personal touch provided by on-site partners was noted and beyond expectations.  Please pass along our gratitude to the other staff members who attended.

Customer, Incentive Program 

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